What are the benefits of using a Virtual PBX?

 Regardless we are talking about small businesses or enterprise-level companies—the business needs are pretty similar. You will need an effective method to route calls between your departments and diminish the maintenance fees spent on complicated wire-based phone systems.

There are 3 main benefits your company will enjoy after deploying a business phone service:

1. Premium experience for your customers
2. Reduced waiting times
3. Increased efficiency during phone calls

Premium experience for your customers

If you still do not see the Virtual PBX as a solution for your clients to feel delighted, compare business communication between two companies that have a hosted PBX solution with calling random phone numbers that are thought to be owned by a small business. Everything seems to be more premium, more classy and more enjoyable.

Although the most important factor when it comes to having a premium experience is the product itself, customer support is also crucial. Therefore, instead of having an employee forward calls from one department to another, why not keep yourself focused with an on-premise PBX?

Reduced waiting times

Picture this: you are calling a travel company to discuss a future trip you are planning for your family. Yet, you have been waiting for 15 minutes, and no human being has still answered your phone. You got 2 different options: you hang up on them and look for another travel company, or keep waiting. Which one are you choosing?

If you choose to hang up on them and start looking for another company in the field to get the services from, you have already concluded why a reduced waiting time is crucial for delightful customer service.

Unless you have a phone service that is ready to forward all the incoming calls to the appropriate department and have them split between the available operators, your clients will end up waiting tens of minutes before someone picks up the phone. And they might choose the same option as you did one paragraph ago.

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Increased efficiency during phone calls

Calling a company and getting forwarded from one department to another for 10-straight minutes is surely something you want to avoid. Therefore, why not spare your clients from having to explain their problems to several people before finding the right person to assist them?

That only saves you time and leaves your call center operators ready to take another call. Instead of having the Finance department listed to a client who has just called to ask how they could return a product, let them do their job and enjoy the highest levels of efficiency.

When is the right time to implement a Virtual PBX system?

It is the most appropriate and correct answer. It is just like we are talking about safety equipment. If you are wondering whether you should wear safety equipment or not … you should probably wear it.

That is why you should deploy a Virtual PBX in your tech stack today. The sooner, the better. For both you and your customers.

How to deploy such a phone system?

When it comes to deploying a Virtual PBX, it is crucial for you to properly understand all the hardware requirements and other implications of such systems. Some PBXs are more complex, require more potent hardware components and have drawbacks.

Finding the best business phone systems

There are surely IP telephony systems that offer you all the required features without struggling with 640 GBs servers and a virtual machine running all the time in your office. Ringblaze is a VoIP system ready to offer you everything without any modifications to your infrastructure.

The best thing about it is that it only needs 15 minutes to configure your first widget. All the basic functions will be completely operational within this time. You will be able to serve your clients without worrying about calling your service provider and arranging different phone numbers for all your operators.